Warranty
10-Year Warranty
10 years on the structural parts of your bed — the load-bearing timber and the joints we make in our workshop.
This period runs from delivery and applies to beds bought new from us and used in a normal home in Australia.
What's Not Covered
We cover how your bed is made, not what happens to it afterwards.
Everyday wear — normal wear and tear, scratches, dents and marks from use, fasteners loosening where retightening fixes it, fading from light.
Natural timber — variation in grain, colour and tone; knots and mineral streaks; seasonal movement with humidity; minor checking or slight cupping. If movement affects structure or safety, that is covered.
Assembly and moving — incorrect assembly, not following our instructions, over-tightening, modifications after delivery, third-party hardware, damage while moving the bed.
Use beyond the bed's purpose — misuse, jumping, impact damage, exceeding weight limits, or an unsuitable mattress. We don't supply mattresses, so check the size and maximum thickness on the product page. This matters most on bunks and lofts, where a deeper mattress lowers the guard rail height.
Environment and pets — moisture, humidity or mould; direct sun and heat sources; harsh cleaners (a soft, barely damp cloth is all a bed needs); pet damage.
Other — commercial use where sold for a home, second-hand purchases, and issues caused by a customisation you asked for.
Who It Covers
The original purchaser, for home use in Australia. Your warranty moves house with you — dismantle and reassemble using our instructions rather than shifting the bed assembled.
It isn't transferable, but we'll supply parts to a second owner at cost. We won't see a good bed retired over one broken part.
Making a Claim
Email support@magicofwood.com.au with your order number, which part is affected, what's happened, and photos — wide shots plus close-ups.
We'll reply within 2 business days. If you suspect a safety problem, stop using the bed and tell us straight away.
You don't pay anything to make a claim under this warranty. If we ask you to return a part, we'll cover the freight both ways within Australia.
How We Put It Right
We'll assess the issue and either send a replacement part, repair it, or replace the product. Replacement parts are the usual answer and we cover the freight within Australia.
If a part breaks, we make another one
Every bed is cut in our own workshop, so we keep the drawings and the timber. If a part fails under warranty, we make a new one and ship it to you - no hunting for a discontinued product and no waiting on a supplier.
Damaged in Transit
Transit damage is handled separately from the warranty, and we sort it out quickly. Please check your bed within 48 hours of delivery, keep the packaging, and email us photos of any damage straight away. We'll send replacement parts at no charge. The sooner we hear from you, the easier it is for us to claim against the carrier - so have a look before the boxes go in the garage.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given to you by this warranty are in addition to, and do not limit, those rights.
Who Gives This Warranty
Magic of Wood PTY LTD
Miranda NSW, Australia
Email: support@magicofwood.com.au
