Return policy

Return policy

At Magic of wood, we are dedicated to providing you with top-quality products. While our products are considered custom-made to specific configurations and sizes, we do understand that certain situations require special attention.

Please note that we do not refund custom orders for change of mind once a deposit has been paid.

If the item(s) is faulty, but you are no longer in possession of the original packaging the return claim can still be submitted. Where the original packaging is either damaged or no longer suitable to protect the product once shipped, we kindly ask that you arrange by whatever means to have the product(s) safely and securely wrapped before being picked up by our delivery partners.

In cases where you receive a false product, experience loss, or find a missing item in your order, we are committed to resolving these issues promptly. Please contact our customer support within next 24 hours of receiving your order to report the issue. Our team will work swiftly to address the problem and arrange for a replacement as soon as possible.

Australian Consumer Law: If you are a consumer under the Australian Consumer Law, you have certain rights, including under the consumer guarantees.  Nothing in this policy limits, excludes or modifies any rights you have that cannot lawfully be limited, excluded or modified.