Privacy policy

Privacy Policy

Magic of wood recognises the importance of protecting the privacy and rights of individuals in relation to their Personal Information. This is our privacy policy and it tells you how we collect and manage your Personal Information.
 
We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in relation to the collection, management and disclosure of your Personal Information. For more information, visit www.oaic.gov.au.

What is your Personal Information?

“Personal Information” has the meaning given to it in the Act.  Generally, it includes any information that can be used to personally identify you.  This may include your name, address, telephone number, email address and occupation, and information about your dealings with us.

What Personal Information do we collect and hold?

Depending on the nature of our relationship with you, we may collect the following types of Personal Information:

  1. Initial identification details: name, residential address and date of birth;
  2. Contact details: telephone, residential, mailing and email addresses;
  3. Delivery information: GPS location, time zone, photos (for our logistics services);
  4. Demographics: date of birth, gender, age, purchase history, income

 

  1. Product and service information: details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;

 

  1. Financial information: including methods of payment you use, credit reports we receive, and any information you provide in relation to application for finance or in-store credit;
  2. Feedback: information relating to you that you provide to us directly through our website or service centre, customer surveys or visits by our representatives from time to time;
  3. Analytics: information relating to you that you provide to us indirectly through use of our websites or online presence, including your IP addresses.  

The information we will seek will depend on the specific service(s) that we provide to you and/or the specific interactions or relationships we have with you.  We will only seek to collect information about you that we think we need for these services, interactions and relationships.

Cookies and web tracking: Magic of wood uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimize our site and create a better online experience for you. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. If you do not wish to receive any cookies, you may set your browser to refuse them.

Remarketing: Our website uses various software platforms and analytics programs, such as Google AdWords, Google Analytics, and the Google Display Network, to serve ads to you on other websites after you have visited our website. This practice is known as remarketing and is a tool that Google and other digital providers offer to businesses. If you would like to opt-out of receiving advertising like this from Google you can manage these settings by visiting the Google Ads Preferences Manager.

What happens if we can’t collect your Personal Information?

If you do not provide us with the Personal Information described above, we may not be able to provide the requested products or services to you, either to the same standard or at all, or we may not be able to provide you with information about our products and services.

For what purposes do we collect, hold, use and disclose your Personal Information?

Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

We retain Personal Information for as long as is necessary for the purpose for which it was collected or in some circumstances for longer periods where extended retention is required by law or regulation, and as necessary in order to defend our legal rights.

Freedom may use, collect and hold your information to provide our products and services to you, to better understand your needs and provide you with better services, including for:

Customer service, including to:

  • complete transactions in store or online;
  • deliver products and services;
  • provide our membership program; and
  • deal with queries, comments or customer service issues promptly whether by email, social media, telephone or mail. (We may also keep information on your communications with our customer service representatives).