Delivery

We ship all items Australia-wide.

We offer shipping based on the size and weight of the item. Delivery prices are calculated at the time of purchase and will be displayed during the checkout process.

We offer weight-based delivery services for all orders within Australia. Purchase of multiple items may place your delivery cost into the next weight bracket.  

How much is the bed delivery fee?

The bed delivery fees start from $150 and vary depending on the item(s) and total weight. The exact fee is calculated at checkout once you enter your shipping address.

Please select the shipping option that matches your delivery location — Metro, Regional, or Remote.

Our shipping rates are currently selected manually at checkout, so please make sure you choose the correct option for your area.

If an incorrect shipping zone is selected, an additional Regional or Remote Area surcharge may apply before your order can be dispatched.

Not sure which option to choose? Please get in touch with us with your postcode — we’re always happy to help.

Important Note for Rural Deliveries:

Please be aware that delivery timeframes for rural areas may be extended and can take significantly longer compared to deliveries to metro areas. This is due to limited courier schedules, longer transit routes, and logistical challenges in accessing remote locations.

We recommend allowing extra time for your order to arrive, and we appreciate your patience during this process.

Delivery to the Door

Please note that all deliveries are made to the door or the closest accessible point. Due to the large and heavy nature of our product, delivery is facilitated by a truck with a lift, making it not always feasible to deliver directly to your door.

Delivery companies cannot assist you in carrying the item into your home or positioning it in a room. Please note that additional costs are incurred for deliveries where stairs or additional levels are involved.

 GENERAL DELIVERY INFORMATION

Once you’ve received your order, please check the number of items accordingly on the delivery receipt. Also, all the received items must be unwrapped within 24 hours after delivery (there may be concealed damage). If you find any damage, you need to notify us within 24 hours so that we can investigate this further at our discretion. Otherwise, we will be unable to replace the damaged items and will have to claim this with our freight partners.