Shipping & Delivery

We ship all items Australia-wide.

We offer shipping based on the size and weight of the item. Delivery prices are calculated at the time of purchase and will be displayed during the checkout process.

We offer weight-based delivery services for all orders within Australia. Purchase of multiple items may place your delivery cost into the next weight bracket.  

How much is the bed delivery fee?

The bed delivery fees start from $150 and vary depending on the item(s) and total weight. The exact fee is calculated at checkout once you enter your shipping address.

How long will my order take to arrive?

Please allow approximately 4–5 weeks from placing your order to delivery at your door. This includes making your bed in our Auckland workshop, shipping it to Australia, and arranging final delivery to your address.

We’ll send you a dispatch notification and an update once your order reaches our Australian delivery partner. Delivery times may vary depending on your location.

Need your bed by a particular date? Please get in touch before ordering, and we’ll help you check the timeframe.

Important Note for Rural Deliveries:

Please be aware that delivery timeframes for rural areas may be extended and can take significantly longer compared to deliveries to metro areas. This is due to limited courier schedules, longer transit routes, and logistical challenges in accessing remote locations.

We recommend allowing extra time for your order to arrive, and we appreciate your patience during this process.

Delivery to the Door

Please note that all deliveries are made to the door or the closest accessible point. Due to the large and heavy nature of our product, delivery is facilitated by a truck with a lift, making it not always feasible to deliver directly to your door.

Delivery companies cannot assist you in carrying the item into your home or positioning it in a room. Please note that additional costs are incurred for deliveries where stairs or additional levels are involved.

 GENERAL DELIVERY INFORMATION

Once you’ve received your order, please check the number of items accordingly on the delivery receipt. Also, all the received items must be unwrapped within 48 hours after delivery (there may be concealed damage). If you find any damage, you need to notify us within 48 hours so that we can investigate this further at our discretion. Otherwise, we will be unable to replace the damaged items and will have to claim this with our freight partners.